TERMS & CONDITIONS


The Wild Stem operates from a studio at 10 Stack St Fremantle (Stackwood) and is by appointment only. 
The Wild Stem offers a daily flower service Tuesday - Saturday with the exception of public holidays. 

DELIVERY

The Wild Stem accepts online orders up until 12pm for pick up from our studio or for delivery. As a local Fremantle florist, The Wild Stem delivers free of charge to the following suburbs: 

Alfred Cove
Applecross
Ardross
Attadale
Bateman
Beaconsfield
Bibra Lake
Bicton
Booragoon
Brentwood
Coogee
Coolbellup

 

Cottesloe
East Fremantle
Fremantle
Hamilton Hill
Hilton
Kardinya
Melville
Mosman Park
Mount Pleasant
Murdoch
Myaree
North Fremantle

North Lake
O'Connor
Palmyra
Peppermint Grove
Samson
South Fremantle
Spearwood
White Gum Valley
Willagee
Winthrop
Yangebup

We hope to add more suburbs soon. However, if your suburb is not listed here, please email hello@thewildstem.com.au to enquire about delivery to your suburb and to place an order. An additional delivery fee will be quoted as follows: 

11-19KM from Studio: $15.00 delivery fee
20 - 25KM from Studio: $25.00 delivery fee

All orders are delivered in the afternoon, however The Wild Stem will make every endeavour to fulfil special requests. 

If the recipient is not home and The Wild Stem is unable to identify a suitably secure and sheltered location to leave the order, The Wild Stem will place a "not at home" card in the letterbox of the delivery address, requesting the recipient to contact The Wild Stem to organise pick up or re-delivery (an additional fee may apply). 

If flowers are not delivered and The Wild Stem is at fault, The Wild Stem will deliver your order free of charge and provide a full refund.  

PICK UP

Pick ups from the studio must be made between 9am - 12pm Tuesday - Saturday, unless pre-arranged in advance. 

SPECIAL REQUESTS

If you have not met the order deadline for the day, please email hello@thewildstem.com.au or 0401604734 to enquire and we will advise you of availability. We welcome custom order enquiries. 

FLOWER CARE

The Wild Stem recommends trimming the stems and changing the water of your flowers every day. Ensure that your flowers are not placed in direct sunlight, draught and heat and away from the fruit bowl. 

The Wild Stem makes every endeavour to ensure only the freshest, highest quality flowers leave our studio. If in the unfortunate and unlikely circumstance the customer is dissatisfied with the product delivered, the customer has 24 hours to contact The Wild Stem to express so. 

For any queries or comments on the above please contact hello@thewildstem.com.au